Shipping policy

SHIPPING POLICY

We work hard to bring you high-quality products at competitive prices by routing our logistics directly from verified international suppliers. Please review our shipping structure and estimated delivery timeframes below.

1. Order Processing Times
All orders are compiled and sent to our fulfillment centers within 1 to 3 business days after your payment is successfully authorized. You will receive a automated email notification containing a tracking number as soon as your package ships out.

2. Estimated Shipping Times
Our standard delivery window across global markets typically ranges between 7 to 15 business days. 
* Due to custom processing queues, localized postal backlogs, or peak seasonal demands, deliveries can occasionally take up to 21 business days. 
* If your order has not arrived within 30 days of purchase, please contact our support team immediately, and you will be entitled to a full statutory refund or a free product replacement.

3. Tracking Information
Every order includes end-to-end tracking. Tracking numbers can take 48 to 72 hours to update inside the international carrier systems after your tracking link is initially generated.

4. Customs, Duties, and Import Taxes
For orders delivered to the European Union, value-added taxes (VAT) are calculated and paid during checkout where applicable. However, customers are solely responsible for any localized customs duties, import tariffs, or handling fees levied by destination border authorities upon arrival.

5. Packaging Compliance Note (Germany)
In full compliance with the German Packaging Act (VerpackG), our brand is registered with the Central Agency Packaging Register (LUCID) and participates in an approved Dual System to ensure all shipping and retail materials are fully integrated into localized recycling lifecycles.